FAQ

Shipping

How much is shipping?
We ship all of our products directly from Seoul, Korea. Our shipping policy has changed and we now only use expedited international shipping with tracking which takes approximately 5-7 business days. We believe this is a better option for our buyers to receive items much faster than before. We offer FREE EXPEDITED SHIPPING for orders over $200.00 everyday.

Shipping Fees:

Orders up to $49.99 = $24.95

Orders $50-$99.99 = $19.95

Orders $100-$149.00 = $15.95

Orders $150-$199.99 = $9.95 

Orders over $200 = FREE

Are there any other customs or duties I need to pay?
Merchandise totaling $800 or less should pass through United States customs without any delay. Please note that Seoulful Kids is not responsible for any unforeseen delays due to U.S. customs. Any duties or taxes charged by U.S. customs are also the responsibility of the buyer.

How long does it take for an order to ship out? When will I receive my package?
We will ship out your order within 2 business days. That means that with Express Mail Service, you should receive your package in approximately 5-7 business days after the order has been fulfilled.

What if I live in Korea, is shipping cheaper?
Yes! All orders within Korea will receive free shipping and will most likely be received within 4 business days. 

Returns & Exchanges

What if I change my mind on an item I purchased?
Unfortunately, we do not accept any returns/exchanges at this time. Therefore, please be certain of your purchases.  

What if there is something wrong with the product?
If the product you receive is defective in any way, please let us know within 30 days of when the order was placed. We will work with you to send a new product or find the best solution. 

Other

What if there is a product I want but don't see it on your website?
Please email hello@seoulfulkids.com and we will work with you to find what you need!